Refund Policy

Refund & Return Policy

At Bluewave AI LLC, we are committed to providing high-quality products that truly deliver value.

Because we stand behind the effectiveness of our products, we offer a 90-Day Money-Back Guarantee on eligible products.

If more than 90 days have passed since your order was delivered, unfortunately we cannot offer a refund or replacement.

1. How to Reach Us

Our customer support team responds within 24 hours during business hours (Mon–Fri, 8 AM–5 PM EST).

Email: support@healu-us.com
Phone: +1-206-385-7941

When contacting us, please include:

  • Your full name and order number

  • The issue or concern

  • Purchase date

⚠️ Note: Some third-party websites may impersonate Bluewave AI LLC. If we cannot locate your order ID, it may have been placed with an unauthorized seller. Only orders placed directly through our official websites are eligible for our guarantee.

2. Return Eligibility

You are eligible for a return under the 90-day guarantee if:

  • The product is a physical product purchased directly from Bluewave AI LLC

  • The product is in good physical condition (not broken, burned, or missing parts)

  • You contact us within 90 days of delivery for return authorization

Non-returnable items include:

  • Consumables (including patches, gels, supplements, or similar items)

  • Free gifts, accessories, or promotional items

  • Digital warranties or extended service plans

3. How to Start a Return

  1. Email support@healu-us.com to request a Return Merchandise Authorization (RMA).

  2. Follow the instructions provided by our support specialist.

  3. Once approved, you will receive a confirmation email with the return address and shipping guidelines.

Important: Do not return any products without an approved RMA. Unauthorized returns cannot be processed by our warehouse.

4. Return Shipping

  • Customers are responsible for return shipping costs to our warehouse in Nevada, USA

  • We do not provide prepaid shipping labels

  • Please use a trackable shipping method and retain proof of delivery

Shipping costs are non-refundable.
We recommend returning all manuals and accessories with your product.

5. Damaged or Defective Items

Please inspect your order upon delivery and notify us within 7 days if:

  • The product is damaged

  • The product is defective

  • You received the wrong item

Email support@healu-us.com with clear photo and video evidence of the i